Contact us - Customers

Origin Energy welcomes your feedback and enquiries.
For information about Origin Energy, select from the appropriate section below:

Commitment to service
At Origin Energy we are committed to providing you with superior service. To this end we have the right people and technology to ensure we meet your needs with the right services and advice, first time. Origin Energy aims to action your enquiry within 3 business days although enquiries that are specialised or require input from third parties may take longer.

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How can we help you?

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Electricity/Natural Gas You can compare retailers, see account information, and learn about safety and the users of our products. Find out more: About Electricity About Natural Gas	Establish a new account (connect) Finalise my account (disconnect) Transfer my account to a new address Account/billing queries Request an energy offer Electricity enquiries Natural Gas enquiries	13 24 61 (VIC/SA/NSW/QLD)
LP (cylinder) Gas LP Gas is mostly used for cooking, hot water and heating, barbeques and caravans. Find out more: About LP Gas	Cylinder Orders (home delivery) Establish a new account (connect) Finalise my account (disconnect) Transfer my account to a new address Account/billing queries LP Gas enquiries	13 24 62 (National)
Green Energy (GreenEarth electricity and Solar) We provide renewable energy, from such sources as solar and wind energy which do not run out or can be replaced. Find out more: About Green Energy Frequently asked questions	GreenEarth energy offer application Enquiries	13 24 63 (VIC/SA/NSW/QLD)
Origin Energy Shops Origin Energy Shops are committed to providing the right solutions, delivered with reliability, integrity and expertise in Heating, Cooling, Hot Water and Cooking. Our promise is to provide you with "the right choice, the right advice, the right price and the right installer", for all your gas and electric appliance requirements. Find out more: About Origin Energy Shops	Find your nearest Origin Energy shop See our product range Enquiries	13 14 27 (VIC/SA/Albury)
Appliance repairs & service (Origin Energy 24direct) Our technicians specialise in repairing, installing and servicing all gas appliances for your home - including emergency repairs. Find out more: About appliance repairs & service	Enquiries	13 27 74 (SA only)
Small to medium enterprise At Origin Energy, we understand the needs of small to medium business customers. We aim to do more for business customers than simply provide electricity and gas. Find out more: About small to medium enterprise		13 24 63 Electricity (VIC/SA/NSW/QLD) 13 24 63 Natural Gas (VIC/SA/QLD) 13 24 62 LP Gas
Commercial and industrial If your business currently spends around $15,000 or more per year on electricity or around $50,000 or more per year on gas, Origin Energy can offer your business a comprehensive suite of energy products and services. Find out more: About commercial and industrial	Enquiries LP Gas Enquiries	13 23 34 LP Gas 13 24 62 Fax 1800 065 420

Overseas?
International customers can call us on +61 3 8635 3485